If you have questions about this Refund Policy or wish to request a refund, please contact us:
- Company Name: Easy Generator AI
- Address: Çiftlikköy, 3226. Sk. No:5, 33110 Yenişehir/Mersin, Türkiye
- Email: info@easy-generator.ai
Refund Policy
At Easy-generator.ai, we are committed to delivering high-quality services and maintaining transparency with our users. This Refund Policy outlines the conditions under which refunds are granted. Our Refund Policy applies to all purchases made when you use our website: https://easy-generator.ai and other related services (collectively, the "Services").
1. Contact Information
2. General Policy
All purchases on Easy-generator.ai are non-refundable once the service has been used.Use of the service is defined as generating the first content within the platform.
3. Eligibility for Refunds
You may request a refund only if:
- You have purchased a subscription or credits but have not generated any content (i.e., no content has been created using our AI tools).
- The request is made within 7 days of the original purchase date.
To request a refund, contact us at info@easy-generator.ai with your account email, transaction details, and confirmation that the service has not been used.
Refunds will NOT be issued under the following conditions:
- If at least one piece of content has been generated using our AI tools.
- For partial use of services or unused time on a subscription.
- For accidental purchases or mistaken selections after content generation begins.
- For dissatisfaction with generated content quality or results.
- For change of mind after using the service.
4. Technical or Billing Errors
In the event of a verifiable technical error (e.g., duplicate charges, payment processing errors, or platform malfunction), we will investigate and may issue a refund at our discretion, even if the service was accessed.
Examples of technical errors that may qualify for refunds:
- Duplicate billing for the same transaction
- Charges for services that were never delivered due to system errors
- Payment processing failures that resulted in multiple charges
- Platform malfunctions that prevented access to paid services
5. Cancellations
You may cancel your subscription at any time through your account settings or by contacting us. Cancellations stop future billing but do not qualify for refunds on past charges once the service has been used.
Important: Canceling your subscription will prevent future charges but will not result in a refund for the current billing period if you have already used the service.
6. Chargebacks
Filing a chargeback without contacting us first may result in account suspension and loss of access to all Easy-generator.ai services. We encourage users to resolve disputes directly by emailing info@easy-generator.ai.
If you initiate a chargeback:
- Your account may be immediately suspended pending resolution
- You may lose access to all generated content and account data
- Future purchases may be restricted
- We will provide all transaction records to your payment provider
7. Subscription and Credit Terms
Subscription Services
- Subscriptions are billed in advance for the selected period
- Access continues until the end of the current billing period after cancellation
- No pro-rated refunds are provided for early cancellation
- Subscription renewals are automatic unless cancelled
Credit-Based Services
- Credits are consumed upon successful content generation
- Unused credits do not expire during an active subscription period
- Credits cannot be transferred between accounts
- No refunds are provided for unused credits after service usage begins
8. Legal Compliance
This Refund Policy is governed by the laws of Turkey and complies with applicable consumer protection regulations. Where Turkish law or applicable international consumer protection laws grant mandatory refund rights (e.g., for non-performed services or unauthorized charges), we will honor those rights accordingly.
In case of disputes, users may also have recourse to alternative dispute resolution mechanisms provided by applicable consumer protection authorities.
9. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.
We will notify users of material changes to this policy via email or prominent notice on our website.
Questions or Concerns?
If you have any questions about this Refund Policy or need assistance with a refund request, please don't hesitate to contact us at info@easy-generator.ai. We're here to help!